To pay, simply send an SMS with the number of days for which you wish to recharge
your Lumos Yellow Box (i.e. 30 days) to the number 317. Valid number of days are 1, 5, 10, 20, 30, 60, 180
Please make sure your MTN credit is sufficient for the selected plan.
If your balance is not sufficient for the plan you have selected, an automatic one
day plan will be activated to ensure you enjoy the service. Top up your MTN balance
to ensure that you have sufficient funds and repeat the process
What if the credit on my Lumos Yellow Box has not been updated?
If the credit has not been updated on your Lumos Yellow Box’s screen within 1 hour, or if you have any other questions, please call our customer service team on 180.
Lumos NG has no control over and will not be held responsible or liable for payments for our services using payment options or any loss incurred as a result therefrom. Some payment options are offered by third parties via internet and therefore may be susceptible to misuse, hacking, theft and/or fraud, thereby compromising your personal information.
Lumos NG accepts no responsibility for any third party payment platforms (“PGW”), their operation, performance or availability of the payment solutions. Processing of payment by PGW will be subject to the terms, conditions and privacy policies of the PGW. Lumos NG does not control and cannot be held liable for the security or performance of the PGW.
Lumos NG reserves the right to change the list of banks’ codes and available PGWs without prior notice. Additional transaction fees may apply and may vary from PGW to PGW and are subject to change.